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Table 3 Self-rated CARE Measure scores, n= 46

From: Enhancing empathy in healthcare: mixed-method evaluation of a pilot project implementing the CARE Approach in primary and community care settings in Scotland

CARE Measure item ( Please rate how you feel patients perceive you to be at…) Average pre Average post Percentage difference p -value
1. Making them feel at ease… 3.87 3.93 1.69 ns
2. Letting them tell their “story”… 3.37 3.93 16.77 .000
3. Really listening to them… 3.47 4.09 17.95 .000
4. Being interested in them as a whole person… 3.70 4.17 12.94 .001
5. Fully understanding their concerns… 3.35 3.89 16.23 .001
6. Showing care and compassion… 3.71 4.15 11.88 .002
7. Being positive… 3.62 4.04 11.63 .000
8. Explaining things clearly… 3.43 3.98 15.82 .000
9. Helping them to take control… 3.35 3.70 10.39 .050
10. Making a plan of action with them… 3.33 3.89 16.67 .000