|
1. Making them feel at ease…
|
3.87
|
3.93
|
1.69
|
ns
|
|
2. Letting them tell their “story”…
|
3.37
|
3.93
|
16.77
|
.000
|
|
3. Really listening to them…
|
3.47
|
4.09
|
17.95
|
.000
|
|
4. Being interested in them as a whole person…
|
3.70
|
4.17
|
12.94
|
.001
|
|
5. Fully understanding their concerns…
|
3.35
|
3.89
|
16.23
|
.001
|
|
6. Showing care and compassion…
|
3.71
|
4.15
|
11.88
|
.002
|
|
7. Being positive…
|
3.62
|
4.04
|
11.63
|
.000
|
|
8. Explaining things clearly…
|
3.43
|
3.98
|
15.82
|
.000
|
|
9. Helping them to take control…
|
3.35
|
3.70
|
10.39
|
.050
|
|
10. Making a plan of action with them…
|
3.33
|
3.89
|
16.67
|
.000
|
