CARE Measure item ( Please rate how you feel patients perceive you to be at…) | Average pre | Average post | Percentage difference | p -value |
---|---|---|---|---|
1. Making them feel at ease… | 3.87 | 3.93 | 1.69 | ns |
2. Letting them tell their “story”… | 3.37 | 3.93 | 16.77 | .000 |
3. Really listening to them… | 3.47 | 4.09 | 17.95 | .000 |
4. Being interested in them as a whole person… | 3.70 | 4.17 | 12.94 | .001 |
5. Fully understanding their concerns… | 3.35 | 3.89 | 16.23 | .001 |
6. Showing care and compassion… | 3.71 | 4.15 | 11.88 | .002 |
7. Being positive… | 3.62 | 4.04 | 11.63 | .000 |
8. Explaining things clearly… | 3.43 | 3.98 | 15.82 | .000 |
9. Helping them to take control… | 3.35 | 3.70 | 10.39 | .050 |
10. Making a plan of action with them… | 3.33 | 3.89 | 16.67 | .000 |