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Table 3 Data extracts highlighting emotion-focused coping

From: Appraising the situation: a framework for understanding compassionate care

Int 2: “I’ve come to recognise we can make small strides and where we make them we should celebrate them…but there are some people you can’t, sometimes the people you really can’t motivate at all is because you cannot change their life situation.”
Int 6: “…you have to realise that you’re not gonna win everything and how far you can go with that patient, they have to make that change themselves.”
Int 9: “…kind of an open door policy with [colleagues] that you feel you can go and talk to them at any time if you’ve got a problem. I think that’s been very important in my professional career that I’ve got somebody that I can approach and talk to and not feel that I’ll be judged in anyway.”
Int 10: “…change is slow for some people and you just have to be prepared to go at their pace and some people will never change and I think it’s their choice.”
Int 11: “I do take into account the massive life changing things that we’re asking patients to do and it is difficult and it’s not something they can do for a couple of months and then go back to their previous lifestyle.”
Int 13: “I would always look to get extra help from my team or maybe just discuss with a colleague as to what we can do for different patients.”