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Table 4 Key leaning points from our analysis (see also Fig. 1)

From: Appraising the situation: a framework for understanding compassionate care

• For CC to be exhibited requires more than an inner drive within an individual HCP.
• Delivery of CC can be affected by appraisal of an immediate situation, what it means to self and professional identity, and what resources HCPs feel are available to them.
• Certain environmental or interpersonal factors can modify how HCPs appraise their interaction with a non-adherent patient; this has implications for CC delivery.
• Outcomes from HCPs’ appraisal of a situation include acceptance, withdrawal or emotional labour.