From: Appraising the situation: a framework for understanding compassionate care
• For CC to be exhibited requires more than an inner drive within an individual HCP. |
• Delivery of CC can be affected by appraisal of an immediate situation, what it means to self and professional identity, and what resources HCPs feel are available to them. |
• Certain environmental or interpersonal factors can modify how HCPs appraise their interaction with a non-adherent patient; this has implications for CC delivery. |
• Outcomes from HCPs’ appraisal of a situation include acceptance, withdrawal or emotional labour. |